Terms of service

Last Updated: August 10, 2026

Welcome to Vachen USA. These Terms of Use (“Terms”) govern your access to and use of vachenusa.com (the “Website”), including any content, features, products, and services offered through the Website.

Throughout these Terms, “Vachen USA,” “we,” “us,” and “our” refer to the operator of vachenusa.com. “You” and “your” refer to any visitor, customer, or user of the Website.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Use of the Website

You may use this Website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the Website for any unlawful, fraudulent, or unauthorized purpose.
Attempt to gain unauthorized access to the Website, its servers, systems, or networks.
Interfere with or disrupt the operation or security of the Website.
Introduce viruses, malware, harmful code, or other disruptive technologies.
Copy, reproduce, distribute, modify, or commercially exploit Website content without our prior written permission.
Use automated systems, bots, scraping tools, or similar technologies to access or collect information from the Website without authorization.
Misrepresent your identity or provide false or misleading information.

We reserve the right to restrict or terminate access to the Website if we reasonably believe these Terms have been violated.

2. Eligibility

By using this Website or purchasing products from Vachen USA, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you are using the Website with the permission and supervision of a parent or legal guardian.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, colors, pricing, and other information.

However, actual product colors and appearance may vary slightly depending on lighting, photography, manufacturing variations, and your device or display settings.

We do not warrant that all product descriptions, photographs, prices, or other content on the Website are completely accurate, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, modify product specifications, or refuse or cancel orders when reasonably necessary.

The availability of a product displayed on the Website does not guarantee that the product will remain available at the time your order is processed.

5. Orders and Purchases

When placing an order, you agree to provide current, complete, and accurate billing, shipping, payment, and contact information.

Submission of an order does not necessarily constitute acceptance of the order.

We reserve the right to refuse, limit, or cancel an order for reasons including, but not limited to:

Product availability
Pricing or listing errors
Suspected fraud or unauthorized transactions
Payment authorization issues
Incorrect customer or shipping information
Orders that appear to be intended for unauthorized resale

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

6. Pricing and Payment

Unless otherwise stated, prices displayed on the Website are in U.S. dollars.

Prices, promotions, discounts, and product availability may change without notice.

Applicable sales taxes, shipping charges, and other fees may be added during checkout where required.

Payment processing may be provided by third-party payment processors. Your use of those payment services may also be subject to the applicable provider's terms and privacy policies.

7. Shipping and Delivery

Shipping times displayed on the Website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, holidays, supply interruptions, incorrect shipping information, and other unforeseen circumstances.

Additional shipping terms may be provided in our Shipping Policy.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by the Return & Refund Policy posted on the Website.

By purchasing a product from Vachen USA, you agree to the applicable return and refund terms in effect at the time of your purchase.

9. Proper Use of Products

You are responsible for reading and following all product instructions, warnings, care instructions, and safety information provided with our products.

Cookware and related products should be used only for their intended purposes and in accordance with the instructions supplied with the product.

Vachen USA is not responsible for damage or injury resulting from misuse, improper installation, improper maintenance, failure to follow instructions, unauthorized modification, or use of a product for purposes for which it was not designed, to the extent permitted by applicable law.

10. Intellectual Property

All content available through the Website, including but not limited to:

Vachen names and logos
Product names
Product designs
Photographs
Videos
Graphics
Text
Icons
Website layouts
Marketing materials
Illustrations and other content

is owned by or licensed to Vachen USA or its respective rights holders and is protected by applicable copyright, trademark, and other intellectual property laws.

You may view Website content for personal, non-commercial use.

You may not reproduce, modify, distribute, sell, publish, publicly display, commercially exploit, or create derivative works from Website content without prior written authorization from the applicable rights holder.

Nothing contained on the Website grants you any license or right to use any Vachen trademark, logo, trade name, or other intellectual property except as expressly authorized.

11. Reviews and User-Submitted Content

If you submit a product review, photograph, comment, feedback, suggestion, or other content to us, you represent that you have the right to submit that content and that it does not violate the rights of another person or entity.

You agree not to submit content that is unlawful, defamatory, fraudulent, abusive, obscene, infringing, misleading, or otherwise inappropriate.

To the extent permitted by applicable law, you grant Vachen USA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt content that you voluntarily submit to us for purposes related to operating, promoting, and improving our business and products.

12. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, social media platforms, payment providers, shipping providers, applications, or other services.

These third-party services are provided for convenience and are not controlled by Vachen USA.

We are not responsible for the content, availability, security, privacy practices, products, or services of third-party websites or services.

Your interactions with third parties are subject to their respective terms and policies.

13. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect information associated with your use of the Website.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be uninterrupted, secure, error-free, or free from viruses or other harmful components.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.

Any product-specific warranties offered by Vachen USA will be governed by the terms of the applicable warranty.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Vachen USA and its affiliates, officers, employees, agents, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of the Website or products purchased through the Website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Vachen USA and its affiliates, officers, employees, agents, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms, misuse of the Website, or violation of the rights of another person or entity.

17. Changes to the Website

We may modify, suspend, discontinue, or restrict any portion of the Website, including products, features, content, promotions, or services, at any time.

We are not obligated to maintain any particular feature or service indefinitely.

18. Changes to These Terms

We may update these Terms periodically to reflect changes to our Website, products, business practices, or applicable laws.

When changes are made, we may update the “Last Updated” date at the top of this page.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Governing Law

These Terms and any dispute arising from or relating to your use of the Website will be governed by the laws of the State of California, without regard to its conflict-of-law principles, except where applicable consumer protection laws require otherwise.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

21. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on the Website, constitute the agreement between you and Vachen USA regarding your use of the Website and purchases made through it.