Return & Refund Policy

Last Updated: August 10, 2026

At Vachen USA, we want you to be satisfied with your purchase. We offer a 30-day return period for products purchased directly through vachenusa.com, subject to the conditions below.

1. 30-Day Return Period

You may request a return within 30 days of the date your order is delivered.

To initiate a return, please contact Vachen USA Customer Service with your order number and the reason for your return.

Returns must be authorized by Vachen USA before the product is shipped back.

2. Defective or Damaged Products

If your product arrives defective, damaged, or with a manufacturing defect, please contact us within 30 days of delivery.

For confirmed defective or damaged products reported within the 30-day return period:

Vachen USA will provide a 100% refund or replacement, as applicable.
Vachen USA will cover the return shipping cost.
We may request photographs, videos, or other information to verify the issue before issuing a return authorization.

Refunds will be issued to the original payment method after the returned product has been received and inspected, unless otherwise arranged by Vachen USA.

3. Returns After 30 Days

Return requests made more than 30 days after delivery may be considered at Vachen USA's discretion.

If a return is approved after the 30-day return period, the customer will be responsible for all return shipping costs.

Products returned after 30 days may be subject to inspection before any refund, replacement, or other resolution is issued.

4. Change-of-Mind Returns

If you return a product because you changed your mind, ordered the wrong product, no longer need the product, or for another reason unrelated to a product defect, the customer is responsible for return shipping costs.

Returned merchandise should include the original product and accessories and should be returned in reasonably good condition.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error by Vachen USA or a confirmed product defect.

5. Inspection of Returned Products

All returned products are subject to inspection.

If a product is returned as defective but, after inspection, no defect or product issue is found, the return will be treated as a change-of-mind return.

In such cases:

The customer will be responsible for the return shipping cost.

If Vachen USA has already provided a prepaid return shipping label, the cost of the return shipping may be deducted from the customer's refund where permitted by applicable law.

6. Non-Returnable or Ineligible Returns

Vachen USA reserves the right to deny or reduce a refund where permitted by law if a returned product:

Has been intentionally damaged or misused;
Has been modified or altered;
Is missing significant parts or accessories;
Shows damage caused by improper use or failure to follow product instructions; or
Was not purchased directly from vachenusa.com.

Products purchased from Amazon, Walmart, eBay, or another authorized retailer must generally be returned through the retailer from which the product was purchased and are subject to that retailer's return policy.

7. Refund Processing

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is issued for it to appear on your account. Actual processing times may vary depending on your bank or payment provider.

Any applicable return shipping charges may be deducted from the refund amount.

8. 30-Day Limited Warranty

Vachen USA provides a 30-day limited warranty from the date of delivery against manufacturing defects for products purchased directly through vachenusa.com.

During this period, if a product is determined to have a manufacturing defect, Vachen USA may, as appropriate:

Replace the defective product;
Provide an equivalent replacement; or
Issue a full refund.

This limited warranty does not cover damage resulting from:

Misuse or abuse;
Accidents or impact damage;
Improper cleaning or maintenance;
Failure to follow product instructions;
Unauthorized modification;
Normal wear and tear;
Scratches, stains, discoloration, or cosmetic changes resulting from normal use; or
Damage caused by using the product for an unintended purpose.

This limited warranty does not limit any rights or remedies that cannot be waived or limited under applicable law.

9. Return Shipping

When Vachen USA determines that a product is defective and the claim is made within 30 days of delivery, we will provide instructions for returning the product and, when applicable, a prepaid return shipping label.

Customers are responsible for return shipping costs for: