Shipping policy

Thank you for shopping with Vachen USA. We strive to process and deliver your order as quickly and safely as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully completed.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

During holidays, promotional events, product launches, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

Vachen USA currently ships to eligible addresses within the United States.

Certain locations, including Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or other remote areas, may have limited shipping options or additional shipping charges.

Available shipping methods and charges will be displayed at checkout when applicable.

3. Shipping Rates & Free Shipping

Vachen USA offers FREE Standard Shipping on eligible U.S. orders of $49 or more.

To qualify for free shipping:

  • Your merchandise subtotal must be $49 or more after discounts and before taxes.
  • Free shipping applies to eligible orders shipped within the contiguous United States.
  • Alaska, Hawaii, U.S. territories, APO/FPO addresses, and certain remote locations may be excluded or may require additional shipping charges.
  • Free shipping applies to standard shipping only. Expedited or upgraded shipping options, if available, may require an additional charge.

For orders under $49, shipping charges will be calculated based on the destination, package size, weight, and available shipping method. The applicable shipping cost will be displayed at checkout before you complete your purchase.

Vachen USA reserves the right to modify or discontinue free shipping promotions or eligibility requirements at any time. Changes will not affect orders that have already been completed.

Returns on Free-Shipping Orders

If an order originally qualified for free shipping and is later returned due to a change of mind or another non-defective reason, the customer is responsible for the return shipping cost in accordance with our Return & Refund Policy.

If the product is confirmed to be defective or damaged and the claim is made within the applicable 30-day period, Vachen USA will cover the return shipping cost according to our Return & Refund Policy.

4. Estimated Delivery Time

Estimated delivery times vary depending on the shipping destination and carrier.

Please note that processing time and shipping/transit time are separate.

Delivery estimates provided during checkout or through tracking information are estimates only and are not guaranteed.

Delivery may be delayed due to circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier delays
  • Holidays
  • High shipping volume
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Other circumstances beyond our control

5. Order Tracking

Once your order has shipped, tracking information will generally be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us and include your order number.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, we cannot guarantee that an address can be changed once an order enters fulfillment.

Vachen USA is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the customer requests reshipment.

7. Lost or Missing Packages

If your tracking information shows unusual delays or your package appears to be lost in transit, please contact Vachen USA Customer Service.

We may work with the shipping carrier to investigate the shipment.

If a package is confirmed by the carrier as lost in transit, Vachen USA will determine the appropriate resolution, which may include a replacement or refund.

Please contact us promptly if you believe your shipment has been lost.

8. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around your delivery location
  • Checking with household members
  • Checking with neighbors, building management, or your front desk
  • Allowing up to 24 hours in case the carrier marked the package delivered before final delivery
  • Contacting the shipping carrier using your tracking number

If you are still unable to locate your package, please contact Vachen USA Customer Service so we can assist you with the next steps.

9. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue, we may request:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the shipping label
  • A brief description of the damage

For eligible damage or manufacturing defect claims made within 30 days of delivery, please refer to our Return & Refund Policy.

10. Refused and Undeliverable Packages

Packages that are refused by the recipient or returned to Vachen USA as undeliverable may be treated as a customer return.

Where permitted, original shipping charges and return shipping costs may be deducted from the refund if the delivery failure was not caused by Vachen USA.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing.

Once an order has shipped, it generally cannot be canceled and may need to be handled as a return under our Return & Refund Policy.

12. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number.

13. Shipping Delays

Vachen USA is not responsible for reasonable shipping delays caused by carriers, severe weather, natural disasters, transportation interruptions, holidays, government actions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in resolving shipping-related issues.

 

Please include your order number when contacting us about an existing order so we can assist you more efficiently.